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Neon Flex Signs - FAQ


GENERAL

Neon Flex tubes are made of flexible silicon material. Inside the tubes, there is a PCB strip with LED on it, which allows the tube to illuminate. When it powers up, it gives the same feeling as the Neon Glass tube.

Neon Flex Sign
PCB strip with LED on it, letting tubes light up.
Neon Flex Sign
Flexible silicon material, essential in moulding it in desired shape.

All Custom Neon signs are plug-in only; this is because battery-powered signs don't hold power well and fade very quickly. Many customers have purchased external battery packs, but their strength and efficiency will depend on each sign.

Absolutely! We offer Base Stand, which are pretty much like a TV Stands. They are very stable and will hold the entire sign stable on a table or a leveled surface. We can do this for any size as well.

Neon Flex Sign with Stand
Glowing Neon Flex base stand sign.
Neon Flex Sign with Stand
Portable Neon Flex sign.

All signs include:

  • A 6ft power cable
  • An on and off switch
  • Small standoff bolts
  • Hanging chains
  • Transformer
Neon Flex Sign included
Semi-packed Neon Flex Sign.
Neon Flex Sign included
Box including cord, chain, transformer and standoff bolts.

We can do that, by adding a dimmer option to the sign you may control the brightness on the sign. The dimmer feature helps to reduce the brightness whenever needed.

Neon signage needs a special packing to protect it from any rough handling during the transit. Please refer to www.the-neon-store.com/how-we-pack-neon-sign.php How we pack.

CUSTOMIZATION

We have three ways to customize signs:

Submit Artwork
Custom Text Tool
That you can use to create text online signs
Submit Artwork
Template-based custom signs
In this option, we have pre-designed over 50+ designs in which you can add some personalized text to make it suit you. Typically these signs are used in the man caves, home bars, garages, game rooms, sunrooms, etc.
Submit Artwork
Custom Artistic
We can do almost any color, backing type, backing shape, font, frame, mounting type, and additional UV Printing. Also, Convert your imaginative idea into reality

We have 12+ colors to lit up your place, here are the options and pictures:

Neon Flex Colors

We offer different types of backing, which fit the venue to the best.

Cutting along Shape
Cutting along Shape
Clear Acrylic Backing
Clear Acrylic Backing
Black Backing
Black Backing
White Backing
White Backing
Letter Only Backing
Letter Only Backing
Stand Backing
Stand Backing

Yes;we can customise the font to your demand. You can also go through the list of standard fonts we provide Visit at DAFonts, or Google Fonts, and let us know what you want.

For sure, we can add image or text by UV PRINTING on backing of sign. Below are images for you to focus:

UV PRINTING
Neon Flex UV Printing Sign
UV PRINTING
Neon Flex UV Printing Sign
TROUBLE SHOOTING

Every sign comes with chain, standoff and pre-drilled holes in it, you can hang the sign with the help of chain or can use standoff that keep the sign in air while maintaining a distance from the wall.

Neon Flex Sign
Neon Flex Sign
Neon Flex Sign
Neon Flex Sign

All signs from The Neon Store are handmade so that each sign might have a small tool or glue marks. When you turn the sign on, you won't see any marks as they are minor.

When your order is shipped, we will email you the tracking number. Contact us for any order-related questions at sales@the-neon-store.com or go to https://www.the-neon-store.com/orderstatus.php, and we will respond to you within 24 hours.

RETURN & WARRANTY

As every sign is custom made to order, we do not accept any returns. All sales are final.

All our signs come with a one-year manufacturing defect warranty. If something is wrong with the sign, please email a photo and a description of what is wrong to sales@the-neon-store.com within 24 hours of receiving the sign, and we will do what we can to fix or replace the sign.



Free Shipping
Free Shipping Free shipping within US Continent.
1 Year Warranty
1 Year Warranty Neon flex sign comes with a year warranty from date of purchase.
Secure Payment
Secure Payment All payments made are safe and confidential.
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