|Get a Custom Sign shipped in 6 hours, Call/Email/Chat us to inquire about Rush Order*|
We test all our Neon/LED Flex signs with a set of QC list both in-process and before we ship out. Customer satisfaction is the number one priority. All our signs are handmade by a team of experts.
Unlike most Chinese companies, we answer the phone! We provide phone support for your questions before ordering delivery.
We provide a 1-year warranty from the date of order if there are any manufacturing defects.
We offer all possible Neon/LED Flex. We have options for standoff signs, desktop signs (like TV stands), metal frames, and more. We also ship oversized signs!. If you want a mirror-like finish in the backing, we can do that too. Please feel free to ask us any kind of backing, installation, or any other customization you want, and we can do it for you.
With an additional cost, we can add a dimmer option to the sign. Most of our tubes are very bright; hence you may want to control the brightness on the sign. The dimmer feature helps to reduce light if the sign installed in the reception of an office or the house.
Neon/LED signs have similar brightness as Neon Glass signs just not as fragile because its made of silicon. These are very smooth and elegant looking signs.
Neon/Flex signs can be manufactured of acrylic/plastic backing or metal frame (if you choose this option); however, the tubes are made of silicone and are very elegant. The luminous glow of the sign occurs due to the LED inside the silicon tubes.
Here is a photo of how it looks:
Neon/LED flex signs are:
Our signs provide an incredible visual impact. It serves and exceeds the same functionality as a traditional Glass Sign, and it is better in all aspects. (See how in the graph below the question.)
Our Neon/LED Flex neon signs, lights, photo frame, LED Flex:
LED Neon Flex VS. Traditional Neon Glass
|Benefits||LED Neon Flex||Traditional Neon Glass|
Easier to replace lights tubes
Cheap to ship
Higher upfront cost
Costly to maintain
Twice the shipping cost as we have to take one box and pack it again
|Durability||LED Neon Flex is made of:
flame retardant Silicon
flexible Silicon which does not shatter easily
Runs for 50,000 hours
|Traditional neon signs are:
easily breakable glass
Low power usage
Voltage of 24V/120V
Lower electricity costs
Uses a fraction of the energy as traditional neon glass
The input voltage of 3KV-18KV
Higher energy costs
Greater safety concerns
|Safety / Suitability for Home Decor||
Neon/LED flex signs don't get hot
made of Silicon not glass
Silicon does not shatter easily
Made of glass
Can heat up
|Quiet||No buzzing sound||Bit of buzzing noise|
|Brightness||210 lumens which make Neon/LED flex brighter||197 lumens gives Neon Glass a warmer light|
|Nostalgic Appeal||LED Flex will have a vintage look like Neon, just won't look the same.||Some people just need the nostalgic look of old-style vintage neon and that's ok!|
Neon/Flex tubes are made of silicon. Inside the tubes, there is a PCB strip with LED on it, which will give off light. When it powers up, it gives the same feeling as the Neon Glass tube.
Here is a photo of some of the strips from inside:
Once the tubes are installed on the backing, we then connect all the tubes to make the complete circuit for all the tubes to light up.
We use glue to attach the tubes into the backing. Glue is clear and isn't visible on the back or front. Before we glue, we first trace the tubes into the backing and laser cut 1-2 mm so that the tube can be pushed into the backing and then glued together, this provides a very tight and secure grip of the tubes into the backing without any worry about getting off.
All Neon LED Flex signs have an option to customize by color, backing type, backing shape, font, frame, mounting type, and additional UV Printing.
1. Colors: We have 12+ colors here are the options and pictures:
2. Backing type: We offer six different types of backing
3. Backing shape: Our default backing shape is a standard rectangle, but we can cut the backing in any form. With cursive fonts, for example, we cut around the words to make it stand out more.
5. Frame: Metal frames can be added to any sign to create a more urban look.
6. Mounting type: All signs come with pre-drilled holes in the backing for you to hang as you choose. We can also create freestanding signs and neon sculptures.
*Materials to secure the sign are not included. Custom Neon is not responsible for the wall mounting or installation of any of our products.
7. UV Printing: We provide this with an additional cost
For a full look at our options, explore: www.the-neon-store.com/photos-of-real-sign.php
We have three ways to custom signs:
We take extra time and effort to make sure the sign you are getting is looking pretty, but if the sign has a black backing, we route the cables from the back of the sign so you won't see it.
In this regrettable and rare occurrence, we ask you to please take photos of broken signs, missing parts, or anything and email us so we can review with our production team and come back with a resolution or any additional information within 24 hours.
It is essential to report any issues within 24-48 hours of receiving a sign. This way, we can file the required claims with the shipping carrier.Scenarios:
Absolutely! We offer Neon Stands, which are pretty much like a TV Stands. They are very stable and will hold the entire sign stable on a table or a leveled surface. We can do this for any size as well. Here are a few of the photos of how the sign will look like:
Customers design all our signs online before ordering. But we have thousands of standard designs you can choose from if you don't want to go to the trouble of creating a new one.
All Custom Neon signs are plug-in only; this is because battery-powered signs don't hold power well and fades very quickly. Many customers have purchased external battery packs, but their strength and efficiency will depend on each sign.
Custom Neon is not responsible for the wall mounting or installation of any of our products. We do recommend hanging the sign with the chain provided, but as we do not know the specifications of your establishment, we can't give recommendations for wall mounting. Common installations include:
Depending on how you want to install your sign, we can include standoffs in the final product. Standoffs are small, clear buffers that keep the sign from touching material in front of it — mostly seen in outward-facing signs.
All signs from The Neon Store are handmade so that each sign might have a small tool or glue marks. When you turn the sign on, you won't see any marks as they are minor.
Our standard signs are not watertight and are therefore not suited for any outdoor use. If requested for an added cost, we can make the sign outdoor-friendly.
We offer free shipping to 48 States in the US. For other countries, we will charge a small fee (depending on the country). We adjust the power of the sign as per your country.
As every sign is custom made to order, we do not accept any returns. All sales are final.
All our signs come with a one-year manufacturing defect warranty. If something is wrong with the sign, please email a photo and a description of what is wrong to firstname.lastname@example.org within 24 hours of receiving the sign, and we will do what we can to fix or replace the sign.
All signs include:
Here are a few photos of how we do packing:
Our goal is to make sure the sign reaches you without any damage.
It takes 7-10 business days to produce and pack a custom sign, then 4-5 business days to ship it.
Your order will ship from one of our three manufacturing locations (South El Monte, CA, Austin, TX, or Boca Raton, Florida). Business hours are 8 am to 5 pm, (central standard time), Monday-7Friday.
Shipping options include UPS, FedEx, and DHL.
Need a sign within as little as three business days? We can produce and ship your sign such that it delivers to you within three business days. Let us know the date you want it when ordering, and we will produce the sign faster than the standard lead time and express ship the sign once complete though the whole process will have additional fees.
When your order is shipped, we will email you the tracking number. Contact us for any order-related questions at email@example.com or go to https://www.the-neon-store.com/orderstatus.php, and we will respond to you within 24 hours.
All of our work is handmade. Due to our handiwork, small amounts of imperfections like glue may sometimes be visible on your piece. But we assure you once it's up and glowing, it all fades away.
The cable is 6 feet is the standard size of the cable to connect from sign to the wall.